Complaints Process
If you are a client and have concerns with any treatment, product, or service provided at Suppelle® please follow this process, in order of priority:
- Notify Suppelle® during business hours on (07) 47254340. Your concerns will be discussed, and an appointment will be made to see you in person. An appointment allows adequate time to understand your concerns, to explore reasons, and to develop a solution.
- If the matter is URGENT and after hours: Please call the Proprietor 0412378144.
- If you would like to make your complaint in writing: Please email [email protected] with the subject heading CLIENT COMPLAINT. Due to the large volume of emails, please flag the email as HIGH IMPORTANCE. Please include all your contact details to enable a prompt response.
- If you have not received a response within 24 hours: Please check the contact details have been correct, and try all the contact measures listed above.
If Suppelle® is closed for conferences, workshops or personal leave: Details will be provided on the clinic messagebank, out-of-office email replies, facebook and instagram pages. It may not be possible to address your concerns while away due to the inability to securely access the confidential details of your medical record.
If you are still dissatisfied after you have directly discussed your concerns with Suppelle®, you have the right to contact the Qld Office of the Health Ombudsman (OHO), or submit a notification to the Australian Health Practitioner Regulation Agency (AHPRA).