COVID-19

CLINIC OPEN   Monday, 11 May 2020 

BY APPOINTMENT ONLY

COVID-19 PANDEMIC UPDATE:  In Queensland, the Chief Health Officer has given the direction for "Cosmetic injections provided by health practitioners registered under the Health Practitioner Regulation National Law, with social distancing observed to the extent possible", to recommence effective 1 May 2020.  

Cosmetic injection procedures involve a high risk of exposure, therefore returning to the clinic requires COVID-19 screening, infection control measures, social distancing restrictions (including shortened appointment times) and staging of procedures to keep clients, Suppelle® and our community safe from transmission.

Suppelle® has a QR code for COVID-19 tracing. Suppelle has downloaded the COVIDSafe app.

SHOULD I ATTEND MY APPOINTMENT?

As per standard policy: You must be 100% well for ALL treatments.

If you can confidently answer No to all questions you may attend your appointment. If you answer Yes to any questions or are unsure, please call Suppelle® to discuss the issue before attending your appointment. 

• Do you have any of the COVID-19 symptoms? (fever, cough, fatigue, sore throat, shortness of breath, arthralgia/joint pain, loss of smell, gastrointestinal upset)
• Have you been overseas/interstate/visited a hot spot in the past 14 days?
• Have you been in close contact with someone who has been overseas/interstate/ visited a hot spot in the past 14 days?
• Have you tested positive for COVID-19? 
• Have you been in close contact with someone who has tested positive to COVID-19? (this includes your home and workplace)
• Are you or have you been in quarantine/self-isolation?  
• Have you been in close contact with someone who has been or is in quarantine/self isolation?
• Have you been in a public place where social distancing requirements have NOT been met (<1.5m distance or >1 person/4m2) for longer than 15 minutes in the past 14 days?
• Do you work in direct contact with people where the social distancing requirements cannot be met? (eg. healthcare, hairdressing, massage, schools etc) You may be asked to wear a mask in clinic.
• Do you have diabetes, high blood pressure, heart disease, or lung disease (do you smoke)? Do you have cancer? Are you immunosuppressed? You may wish to reschedule to avoid any risk of exposure until the pandemic settles.
• Are you 65+ years old? You may wish to reschedule to avoid any risk of exposure until the pandemic settles.

APPOINTMENT PROCESS

Based on Australian Government directives, Qld Health directives and the Australasian College of Aesthetic Medicine guidelines. *This information will be updated as directives and guidelines change*

Arriving at the Clinic:

Appointments will be time limited - this includes planning, injecting and payment.

• Have a clean face, no make-up.
• Please come to your appointment by yourself ie. no other person or child/children with you.
• Only bring your car keys, phone and purse / wallet into the clinic.
• Wait in your car until you are contacted to enter the building. The door opens inwards - if you do not want to touch the handle you can push with your elbow.

Please maintain 1.5m social distancing at all times where possible. No handshakes. No hugs.

• Inside the clinic, please use the hand sanitiser provided.
• Complete the "COVID-19 Screening Questionnaire" via QR code supplied. This will be reviewed in the waiting room.
• Your temperature will be taken and recorded before entry to the treatment room is allowed.

If you have answered yes to the "COVID Screening Questionnaire" or have a fever - your appointment will be rescheduled.

Inside the Clinic:

1 person per 4m2 is maintained inside the clinic at all times ie. yourself, the RN Injector and a Medical Practitioner if needed.

One-way flow and 1.5m social distancing is maintained at all times where possible. Markers and seating arrangements are in place.

• Place your car keys, phone and purse/wallet in the tray provided.
• Use the hand sanitiser provided. Do not touch your face.
• If you need to sneeze or cough, use the tissues provided and discard immediately. Use hand sanitiser afterwards.
• The EFTPOS terminal will be sanitised before and after each use.
• Skin care and product testers will be handled by the RN Injector.

Consultations / Treatments:

Consultations / Treatments will be time limited. Guidelines recommend not exceeding 30 minutes. You may need to schedule a consultation and treatment on separate days. 

• PPE: The RN Injector will wear a mask, gloves, a disposable apron and eye protection as required for all treatments. 
• Handwashing and sanitiser will be used frequently by the RN Injector, as per standard policy.
• Your health history / consultation literature / treatment plan will be discussed. A clear protective barrier will be in place if 1.5m cannot be maintained while seated.
• Your face will be thoroughly cleansed with antiseptic and your treatment will use sterile techniques, as per standard policy. If you are having only the upper face treated, you will be required to wear a mask. Any treatments around the mouth region or lips will require an antiseptic mouthwash.
• Concealer will not be applied.

There will be a 15 minute allocation between clients to sanitise all surfaces, as per standard policy.

Thank you for your compliance and understanding during the COVID-19 pandemic.

If any client becomes unwell with COVID-19

AND their appointment was within the 14 days prior to developing symptoms,

PLEASE inform Suppelle® AS SOON AS POSSIBLE.