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CLINIC OPEN: BY APPOINTMENT ONLY

COVID-19 PANDEMIC UPDATE: 5 May 2023: The World Health Organization (WHO) announced that COVID-19 was no longer a global health emergency. However, COVID-19 is still present in our community.

Non-surgical cosmetic procedures involve a high risk of exposure, therefore visiting Suppelle® requires COVID-19 screening, infection control measures, social distancing restrictions (including shortened appointment times) and staging of procedures to keep clients, Suppelle® staff and our community safe from transmission.

Suppelle® no longer requires the mandatory Check In Qld QR code for COVID-19 tracing (7 February 2022). 

Suppelle® staff (ie. Cosmetic RN and Medical Practitioner) are fully vaccinated, with boosters, evidenced by COVID-19 digital certificates.

SHOULD I ATTEND MY APPOINTMENT?

As per standard policy (prior to COVID): You must be 100% well for ALL treatments.

* Please note: Non-surgical cosmetic treatments will not be done within 2 weeks before/after any vaccination, including flu, tetanus and travel vaccines etc. This is because of potential antibody formation, hypersensitivity, and/or inflammatory reactions. *

If you can confidently answer No to all questions you may attend your appointment. If you answer Yes to any questions or are unsure, please call Suppelle® to discuss the issue before attending your appointment. 

  • Do you have any of the COVID-19 symptoms? (fever, cough, fatigue, sore throat, shortness of breath, arthralgia/joint pain, loss of smell, gastrointestinal upset)
  • Have you been overseas/interstate/visited an area with known COVID-19 infections in the past 14 days?
  • Have you been in close contact with someone who has been overseas/interstate/ visited an area with known COVID-19 infections in the past 14 days?
  • Have you recently tested positive for COVID-19? When did your last symptom resolve?
  • Have you been in close contact with someone who has tested positive to COVID-19? (this includes your home and workplace)
  • Are you or have you been in quarantine/self-isolation?  
  • Have you been in close contact with someone who has been or is in quarantine/self isolation?
  • Have you been in a public place where social distancing requirements have not been met?
  • Do you work in direct contact with people where the social distancing requirements cannot be met? (eg. healthcare, hairdressing, massage, schools etc) You may be asked to wear a mask in clinic.
  • Do you have diabetes, high blood pressure, heart disease, or lung disease (do you smoke)? Do you have cancer? Are you immunosuppressed? Do you care for people with these issues?
  • Are you 65+ years old? You may wish to schedule your appt at a low peak time to avoid any risk of exposure.

APPOINTMENT PROCESS

Based on Australian Government directives, Qld Health directives and the Australasian College of Aesthetic Medicine guidelines. *This information will be updated as directives and guidelines change*

Arriving at the Clinic:

Appointments will be time limited - this includes planning, treatments and payment.

  • Makeup will be removed, so there is no need to wear makeup to your appointment.
  • Please come to your appointment by yourself ie. no other person or child/children with you.
  • Please do not enter the clinic until you receive a text message that states "Suppelle is clean and ready". The door opens inwards - if you do not want to touch the handle you can push with your elbow.

Please maintain 1.5m social distancing at all times where possible. No handshakes. No hugs.

  • Inside the clinic, please use the hand sanitiser provided.
  • Your temperature will be taken and recorded.
  • Your COVID exposure risk will be asked before entry to the treatment room is allowed.

If you have answered yes to the "Should I Attend my Appointment" questions above, or have a fever - your appointment will be rescheduled.

Inside the Clinic:

To maintain one-way flow and 1.5m social distancing at all times where possible, please do not enter the clinic until you have been contacted. 

As cosmetic procedures are high risk with direct facial contact, 1 person per 4m2 is maintained inside the clinic at all times ie. yourself, the Cosmetic RN, and a Medical Practitioner if needed.

  • Seating is 1.5m apart.
  • Use the hand sanitiser provided. Do not touch your face.
  • If you need to sneeze or cough, use the tissues provided and discard immediately. Use hand sanitiser afterwards.
  • Skin care and product testers will be handled by the Cosmetic RN.
Consultations / Treatments:

Consultations / Treatments will be time limited. Guidelines recommend not exceeding 2 hours within a closed / indoor space. You may need to schedule a consultation and treatment/s on separate days. 

  • Handwashing and sanitiser will be used frequently by the Cosmetic RN, as per standard policy.
  • PPE: The Cosmetic RN will wear a mask, gloves, a disposable apron and eye protection as required. 
  • Your health history / consultation literature / treatment plan will be discussed. 1.5m will be maintained while seated.
  • Your treatment area will be thoroughly cleansed with antiseptic and your treatment will use clean, aseptic non-touch, and sterile techniques as per standard policy. Any treatments around the mouth region or lips may require an antiseptic mouthwash.

There will be a 15 minute allocation between clients to sanitise all surfaces, as per standard policy.

Thank you for your compliance and understanding with COVID-19 management.